I’ve got 99 problems and EE is one.

Now this is a story all about how
My life got flipped-turned upside down
And I’d like to take a minute
Just sit right there
I’ll tell you how I complained to EE.

I popped into my local EE store (Cribbs Causeway, Bristol) around a week ago. I asked if I could take out an offer that I saw online and they were more than happy to help. So I sat there and went through all the selling and prices and agreed on an iPad Pro 9.7 inch at £33.30 per month.

The sales guy said he needed to go and get the iPad and came back promptly, showed me the box and I signed up for the contract. He then took the iPad to the back of the store to put it in a bag and then comeback over to me, put it all in a bag and voila I was to go on my way.

However, I am one of those people who check their goods/receipts before leaving the store. This is mainly to save the time going back and not to get screwed over by unscrupulous sales agents. In this case I was glad I did. The sales guy seemed to have switched the iPad to a normal iPad whilst “putting it in a bag”. This is where the fun began.

Four sales agents then got involved, all vying to get my attention and say that I was wrong and I opted for the correct iPad which was sold to me. I was having none of it as I know what I wanted when I popped in and what I signed up for. I showed them the advert online –

They started saying I couldn’t have it as it was an online only offer, which contradicts what I was told 30 minutes earlier. I argued this point and explained that if something is advertised as a deal, they must honour that deal but this was quickly dismissed.

As I had paid for/signed a contract for the item I should have been entitled to it. However, it seems that nowhere on my receipt/new contract does it state ‘iPad Pro’ it only states tablet. Therefore, it seemed I was at a loss and EE had the upper hand due to no recorded telephone call or evidence on the contrary to what four sales agents were saying to me.

I had no choice to immediately cancel the contract that I had just set up over the course of 30-40 minutes and leave the store angry and annoyed at their miss-selling and bullying tactics.

I went home and decided to call EE to register a complaint and see if I could do this over the phone. They were helpful and guided me through the purchase, but wanted to charged me £10.00 more per month. Hold up fella, this is not what I can see online…..

I was then told there was an error online and they could not set me up on the iPad contract. This to me was understandable as errors are made, but the fact remained that I and others were being misled into thinking we could get an iPad Pro for £33.30 per month with no upfront cost.

I asked them to make sure my new contract was cancelled down and to leave things as they were. In all honesty this left a bitter taste in my mouth as I felt misled to the extent I was going to contact the Communications Ombudsman.

I have been very busy over the past week with work and life commitments so it slipped my mind. Until today…..

I registered a complaint with the Ombudsman to review and contact EE. They asked me for my complaint reference from EE, which I never received after lodging a complaint. So I decided to contact EE and discuss further. My call was answered by a lady in Wexford, Ireland called Laura. She seemed helpful enough and checked online for the offer that I required.

Unfortunately, she could not locate the offer so I had to go online and find it for her. I could not locate the offer and it seemed the offer was corrected by EE during the time I had not contacted them. So I sent the screen shot above to her and she put me through to Damien who was also helpful. They both explained, after I had mentioned the Ombudsman, that they could allow the offer at the price it was online (£43.20) and they would credit a further £10.00 per month off the deal to allow me the £33.30 I was originally offered.

So I accepted this and await my goods to be delivered by Monday 24th July 2017. I have a 14 day cooling off period if I do change my mind, although I doubt I will. All in all this has been a very frustrating debacle that I expect many others have gone through. Maybe EE should take heed of their errors and put things in place to make sure this doesn’t happen again as I am sure they would rather not get hit by the Ombudsman fees.

Lets hope there are no more issues with EE, especially after the problems I had with Vodafone.

Comments welcome.

 

 

 

 

Kids Parties

I have to go to one today and really cannot be arsed.  I know its bad but I get 2 days off a week and need to rest and do my own thing.  Do I get it…. Hell no!

I was also up at 5:30 this morning with NJ, so coupled with the lack of sleep I had last night I am so very, very tired.

Please someone take me away from all this and give me a break, which is fun and stress free…..

Ciao

British Gas Pt2

So it has been a month since my last confession problem with British Gas.  Still no £10.00, Still no credit on the account, Still no letter from them.  I have spoken to Norma on the 14/7 @14p per minute for what was over 15 mins.  She stated Tsepo, who is a manager, would call me back.  Nothing at all from them as of today.  To chase this up I spent a further 14 mins on the phone to Promise who stated there are quite a few Normas in the building….. Hmmm She transferred me after keeping me on hold…. Then I spoke to Faith who told me the accept emergency calls only now…… WTF.

So angry with British Gas.

Za Za Bazaar

The Gents Club visited this establishment last night.  Food was mediocre and beers were bloody expensive, 5 beers £17.00!!!  It was busy and we had to queue as soon as we got there we also were not shown or told anything about the restaurant.  Yes I know its an all you can eat but just a bit of info or direction when we got there would have been nice.

Anyway, we had a voucher for buy one get one free.  When I booked I called and told them we had a voucher and confirmed the meals would be on BOGOF and agreed that 2 would be free.  However the truth was it was buy 4 get one free.

Absolute joke.

So we complained and was told basically to jog on.  So I decided to write the email below –

I would just like to say I am so disappointed with our visit last night. There were 5 of us and we had a voucher to say it was buy one get one free, however when we came to pay we were then told it was one free per table. When we complained we were told “the management can change their mind if they want” a great bit of customer service.

We ended up having to pay even though we were not told about the deal. To make things worse we all were off work due to a food related illness.

I had heard good and bad reviews and thought it is worth a try. We will not be coming again and you can rest assured we will not be recommending the restaurant to anyone. Please note there are 5 of us each telling minimum of 7 people about our visit, so that will mean 35 people will be told about our experience.

So I will leave this with you to deal with as you see fit and look forward to hearing from you.

Regards,

So I suppose I will wait to hear from them and keep you updated.

I definitely ruined the night though and to make things worse we were sick….. Not cool.

So my recommendation is to find another all you can eat.

Comments welcome.

Ciao