The Gents Club visited this establishment last night. Food was mediocre and beers were bloody expensive, 5 beers £17.00!!! It was busy and we had to queue as soon as we got there we also were not shown or told anything about the restaurant. Yes I know its an all you can eat but just a bit of info or direction when we got there would have been nice.
Anyway, we had a voucher for buy one get one free. When I booked I called and told them we had a voucher and confirmed the meals would be on BOGOF and agreed that 2 would be free. However the truth was it was buy 4 get one free.
Absolute joke.
So we complained and was told basically to jog on. So I decided to write the email below –
I would just like to say I am so disappointed with our visit last night. There were 5 of us and we had a voucher to say it was buy one get one free, however when we came to pay we were then told it was one free per table. When we complained we were told “the management can change their mind if they want” a great bit of customer service.
We ended up having to pay even though we were not told about the deal. To make things worse we all were off work due to a food related illness.
I had heard good and bad reviews and thought it is worth a try. We will not be coming again and you can rest assured we will not be recommending the restaurant to anyone. Please note there are 5 of us each telling minimum of 7 people about our visit, so that will mean 35 people will be told about our experience.
So I will leave this with you to deal with as you see fit and look forward to hearing from you.
Regards,
So I suppose I will wait to hear from them and keep you updated.
I definitely ruined the night though and to make things worse we were sick….. Not cool.
So my recommendation is to find another all you can eat.
Comments welcome.
Ciao
Rendezvous With Myself 